A global ride-hailing services company, Uber, has hit one billion trips in Africa since entering the market less than 10 years ago. It has completed over 10 billion kilometres of trips on the continent.
The company is making great strides in the African continent including providing employment opportunities and safer and convenient means of transport. Uber has so many challenges. Drivers in South Africa recently hit the streets lamenting unsafe working conditions and unfair commissions.
Uber said it is not going to ditch the 25% commission it charges drivers contracted to its platform. In a nationwide strike in March, drivers demanded the commission to be reduced to 10%.
On the other side, Tope Akinwumi, Uber Nigeria Country Manager, says the ride-hailing company lowered its service fee across Abuja and Lagos.
“We believe that this will help to ensure that drivers are able to maximise their earnings while on the road and are able to continue to maintain a sustainable living while using the Uber App,” Akinwumi told Makamba Online.
Akinwumi says they take the driver’s concerns seriously and continuously engage with them through designated platforms to hear any grievances and issues they might have.
“These feedback sessions take place on a bi-weekly and monthly basis. These sessions represent a diverse range of drivers, helping ensure Uber understands the concerns of drivers across a broad spectrum,” Akinwumi said.
Akinwumi says they have several features in place to ensure both the safety of drivers and customers who use the Uber app including Real-Time ID Check, which prompts drivers periodically to take a selfie prior to accepting rides and compares it to the driver’s profile photo. This helps ensure the person driving matches the account Uber has on file.
Author: Staff Writer